Quadrant 2 clients range in size from large corporations such as Vector Limited and PBT, with hundreds of end users and complex technical and business needs, through to small-medium sized New Zealand based companies such as Cleancorp and Salesstar.com who hve less than 20 users.
In all cases our clients can be assured of a professional engagement that treats each client uniquely, but at the same time leveraging many years of practical experiencing serving similar clients in the past.
Our success comes from recognising that the CRM solution we ultimately deliver will be as a result of a close working partnership with our clients. The partnership is a fusion of the specific business knowledge provided by our clients and the specific CRM knowledge that we provide. Together we make commitments and honour them.
For the past seven years Quadrant 2 has been the preferred supplier of Oracle Siebel implementation services for Vector OnGas.
The services we have provided to OnGas include:
- Business Analysis
The list of projects Quadrant 2 has undertaken for OnGas includes:
- Replacement of JD Edwards
- Automated Customer Upload
- Automated Ordering
- Electronic Cylinder Management
- Gas Nominations
- Customer Self Service Portal
Peter Baker Transport
PBT came to Quadrant 2 in need of a solution to better manage and co-ordinate their national sales team. We implemented a hosted Microsoft Dynamics CRM solution that includes:
- Automated Proposal Generation
- Sales Pipeline Management
- Sales Team KPI Tracking
- Integration with backend ERP Systems
The CRM system has enabled a centralised record of every customer and has streamlined and standardized the presentation of information both internally and externally. With CRM everyone knows what is expected of them and on a daily basis everyone is presented with a detailed view of exactly how they are tracking against expectation. CRM supports the ‘No Surprises’ policy that underpins the PBT culture.
This very successful franchise based commercial cleaning company came to Quadrant 2 looking for a way to manage the sales and operations of a rapidly growing organisation.
The hosted Microsoft Dynamics CRM solution Quadrant 2 provided includes:
- Client Management
- Franchise Management
- Contract Management
- B2B Sales
- Management Reporting
Hundreds of contracts and thousands of transactions are effectively managed in the CRM based business system that controls the entire operations.