Microsoft Dynamics CRM 2013 Release Scheduled for October 2013

Jul 22, 2013   //   by Richard   //   More Information  //  Comments Off on Microsoft Dynamics CRM 2013 Release Scheduled for October 2013

Microsoft plans to make the next version of their CRM product, Microsoft Dynamics CRM 2013, available around October 2013.

This major release gives people the ability to access their information on a variety of devices; introduces a new user experience that is fast and fluid; and delivers richer contextual information that helps people have deeper insights into customers and their needs. Microsoft Dynamics CRM 2013 also offers enhanced social collaboration capabilities, so users can connect with the right people, and the right resources, at the right time.

The concept behind the enhancements in CRM 2013 is that, according to Bob Stutz, corporate vice president, Microsoft Dynamics CRM “Customers don’t want to be sold to anymore. They are knowledgeable and are interacting with their social and professional networks to make their buying decisions. They expect businesses to help them make the most informed choice.”

Some of the Main Features and Benefits include:

  • Offering a connection to MarketingPilot, Microsoft’s marketing automation solution, which lets businesses manage products, budgets and resources and executes and monitors marketing campaigns, helping deliver a consistent customer experience across social and digital channels.
  • Delivering business process excellence, which lets users change business processes such as sales and service, based on the needs of their customers and deliver an experience that matches their expectations.
  • Implementing a new outcome-driven user interface based on industry-leading best practices, helping sales teams to easily move from lead to close faster than ever before.
  • Introducing new mobile client applications on iPad and Windows 8 tablets, giving users access to powerful functionality and analytics on the go. Shortly following the release of the new release of CRM, Microsoft plans to offer new touch-optimized mobile experiences for Windows Phone 8, iPhone and Android phones, extending user access to CRM information on their favourite devices.
  • Providing capabilities for people to collaborate with each other and share customer knowledge through Yammer right within the CRM solution, enabling them to deliver amazing customer experiences.
  • Connecting Lync and Skype seamlessly, enabling people to reach out to their customers and communities in real time, so they can be more informed and have more personal and lasting relationships.